Last Updated: 15 October, 2023
Welcome to PowerVolt UK!
These Terms of Service ("Terms") govern your use of our website, energy supply services, and any other related services offered by PowerVolt UK Ltd. ("PowerVolt," "we," "our," or "us").
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
To use certain services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
When you sign up for our energy supply services, we will guide you through the process of switching your energy supply to PowerVolt. This may include providing additional information, meter readings, and documentation.
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our services. By using our services, you represent and warrant that you meet these requirements.
PowerVolt provides electricity and gas supply services to residential and business customers in the United Kingdom. The specific services available to you will depend on your location, property type, and other factors.
We offer various energy plans with different rates, terms, and features. The specific details of your plan, including pricing, term length, and any special features, will be provided to you during the sign-up process.
We may modify our services from time to time. We will notify you of any significant changes to your service or plan as required by applicable law.
You will be billed for your energy usage according to the billing cycle specified in your plan. Typically, bills are issued monthly or quarterly.
We accept various payment methods, including direct debit, bank transfer, credit/debit cards, and other methods as specified on our website or in your service agreement.
Payments are due by the date specified on your bill. Late payments may incur additional charges and may affect your credit rating. If you anticipate difficulty in making a payment, please contact our customer service as soon as possible to discuss payment arrangements.
If you believe there is an error on your bill, please contact our customer service within 14 days of receiving the bill. You remain obligated to pay the undisputed portion of your bill while the disputed portion is being investigated.
You are responsible for providing regular meter readings unless you have a smart meter that automatically transmits readings. Accurate meter readings ensure that your bills reflect your actual usage.
We may offer to install smart meters at your property. Smart meters provide automatic readings and can help you monitor and manage your energy usage more effectively.
You are responsible for maintaining the safety and proper functioning of your energy-consuming equipment and appliances. PowerVolt is not responsible for damages caused by faulty equipment on your property.
You agree to provide safe and unrestricted access to your property for meter readings, equipment maintenance, and service disconnection or reconnection as necessary. We will provide reasonable notice before requiring access to your property except in emergencies.
The term of your service agreement will be specified in your plan details. Some plans have fixed terms, while others are ongoing until terminated.
You may terminate your service agreement according to the terms of your specific plan. Most plans require a notice period, and early termination of fixed-term plans may incur fees.
We may terminate your service agreement if you breach these Terms, fail to pay your bills, or for other reasons as permitted by applicable law. We will provide notice of termination as required by regulations.
Upon termination, you remain responsible for paying all outstanding charges incurred during the service period. We will provide a final bill based on your final meter reading.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POWERVOLT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING OUT OF YOUR USE OF OUR SERVICES.
Our total liability to you for any damages arising from or related to these Terms or our services shall not exceed the amount paid by you to PowerVolt in the 12 months preceding the event giving rise to the liability.
These limitations do not apply to liabilities that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence.
If you have a complaint or dispute regarding our services, please contact our customer service department first. We will attempt to resolve the issue promptly and fairly.
If our customer service team cannot resolve your complaint to your satisfaction, you may escalate the matter according to our complaints procedure, which is available on our website.
If we cannot resolve your complaint after following our complaints procedure, you may refer the matter to the Energy Ombudsman, an independent body that resolves disputes between energy companies and their customers.
These Terms, together with any service-specific terms and your plan details, constitute the entire agreement between you and PowerVolt regarding your use of our services.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
We may amend these Terms from time to time. We will notify you of significant changes and, where required by law, obtain your consent. Your continued use of our services after such changes constitutes your acceptance of the amended Terms.
These Terms are governed by the laws of England and Wales, without regard to its conflict of law principles.
